Frequently Asked Questions
Got questions? We've got answers! Find everything you need to know about our services.
1General
Q: What is TopupCutie?
A: TopupCutie is India's leading platform for instant game top-ups. We provide quick, secure, and affordable recharge services for popular games like Free Fire, PUBG Mobile, Mobile Legends, Genshin Impact, and many more.
Q: Is TopupCutie safe and legitimate?
A: Yes! We are a trusted platform with thousands of successful orders. We use secure payment gateways and official game APIs to ensure your account safety.
Q: Which games do you support?
A: We support 50+ popular games including Free Fire, PUBG Mobile, Mobile Legends, Genshin Impact, Valorant, Honkai Star Rail, and many more. Check our games page for the complete list.
2Orders & Delivery
Q: How fast is the delivery?
A: Most orders are delivered instantly within 1-5 minutes. Some game top-ups may take up to 24 hours depending on the game's API availability.
Q: How do I track my order?
A: After placing an order, you'll receive an order number. You can track it from the "Orders" page or by clicking the track order link in your SMS/email.
Q: What if I entered wrong player ID?
A: Please double-check your player ID before placing an order. Once the order is processed, we cannot refund or transfer it to another account. Contact support immediately if you made a mistake.
Q: My order is pending. What should I do?
A: Most orders complete within minutes. If your order is pending for more than 30 minutes, please contact our WhatsApp support at +91 8114754795 with your order number.
3Payment
Q: What payment methods do you accept?
A: We accept UPI, Debit/Credit Cards, Net Banking, and various digital wallets through our secure payment gateway.
Q: Is my payment information secure?
A: Yes, we use industry-standard SSL encryption and trusted payment gateways. We never store your card details.
Q: Why was my payment deducted but order not completed?
A: Sometimes there's a delay in payment confirmation. Wait for 10-15 minutes. If the issue persists, contact our support team with your transaction ID.
Q: Do you charge any extra fees?
A: No hidden charges! The price you see is the final price. Payment gateway may apply minimal transaction fees depending on your payment method.
4Refunds & Cancellation
Q: Can I cancel my order?
A: Orders can only be cancelled if they are still pending and not yet processed. Once delivered, orders cannot be cancelled.
Q: What is your refund policy?
A: Refunds are only provided if: (1) Wrong amount was credited, (2) Order failed but payment was deducted, (3) Duplicate payment. Refunds are not given for wrong player ID or change of mind.
Q: How long does refund take?
A: Approved refunds are processed within 3-5 business days to your original payment method.
5Account & Support
Q: Do I need to create an account?
A: Yes, you need to sign up with your mobile number to place orders and track them easily.
Q: How do I contact support?
A: You can reach us via WhatsApp at +91 8114754795 (available 24/7) or email us through the contact page. We respond within minutes!
Q: Do you offer bulk discounts?
A: Yes! Contact our support team for bulk orders and special discounts for gaming communities and resellers.
Q: Is there a referral program?
A: Yes, we have a referral program where you can earn credits by referring friends. Check your profile page for your referral link.